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Terms & Conditions

Terms & Conditions

Last updated: 16 October 2026

Welcome to Ivolantrix. These Terms & Conditions set out the rules for using our website, ivolantrix.com, and for buying products from us. Please read them carefully before placing an order. By using our website or placing an order, you confirm that you have read, understood and agree to these terms.

If you have any questions about these terms, please contact us at info@ivolantrix.com before placing your order.

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1. About Us

ivolantrix.com is operated by NA LONDON LTD, trading as Ivolantrix, a private company limited by shares and registered in England and Wales.

Company number: 15936305 Registered office: Flat 8, 14 Highland Road, Bromley, BR1 4AD, United Kingdom Email: info@ivolantrix.com

In these terms, "we", "us", "our" and "Ivolantrix" mean NA LONDON LTD. "You" and "your" mean the person using our website or placing an order.

 

2. Scope of These Terms

These Terms & Conditions apply to all use of our website and to all orders placed through it. They apply to customers buying as consumers, meaning individuals buying for purposes wholly or mainly outside their trade, business, craft or profession.

These terms should be read together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of these terms.

If there is any conflict between these terms and any other information on our website, these terms will apply, unless we have agreed otherwise with you in writing.

 

3. Eligibility

To place an order on our website, you must be at least 18 years old, or have the consent of a parent or guardian. By placing an order, you confirm that the information you provide is true, accurate and complete.

We currently accept orders for delivery within the United Kingdom only.

 

4. Using Our Website

You may use our website for personal, non-commercial purposes only. When using our website, you agree not to:

  • Use the website in any way that breaks any law or regulation

  • Use the website for fraudulent purposes, including placing false orders

  • Attempt to gain unauthorised access to our website, servers or systems

  • Introduce viruses, malware or other harmful material

  • Copy, scrape or reproduce any part of the website without our written permission

  • Interfere with the normal running of the website or with other users' use of it

We aim to keep our website available at all times, but we cannot guarantee that it will always be available or free from errors. We may suspend, withdraw or change any part of the website at any time without notice, for example for maintenance or updates.

 

5. Your Account

If you create an account on our website, you are responsible for keeping your login details secure and for all activity that takes place under your account. Please tell us immediately at info@ivolantrix.com if you believe someone else has accessed your account.

We may suspend or close an account if we reasonably believe it is being used in breach of these terms or for fraudulent activity.

 

6. Products

We take great care to describe and display our products as accurately as possible, including their colours, materials, sizes and fit.

Please note:

  • Colours may appear slightly different depending on your screen settings, device and lighting

  • Small variations in measurements are normal for clothing and may vary slightly from the stated sizes

  • Product images are for illustration purposes, and styling items or accessories shown in photos may not be included

  • Size guides and measurements are provided to help you choose, but fit can vary between styles

All products are subject to availability. We may change, update or discontinue products at any time.

 

7. Prices

All prices are shown in pounds sterling (£). Delivery costs are not included in the product price and are shown separately at checkout before you pay.

Prices may change from time to time, but any change will not affect orders that we have already confirmed.

We work hard to make sure all prices on our website are correct. If we discover a pricing error after you've placed an order, we will contact you. If the correct price is higher, you can choose to continue at the correct price or cancel your order for a full refund. If the error is obvious and could reasonably have been recognised by you as a mistake, we may cancel the order and refund any payment made.

 

8. Promotions and Discount Codes

From time to time, we may offer promotions, sales or discount codes. Each promotion may have its own conditions, which will be shown with the offer.

Unless stated otherwise:

  • Discount codes can only be used once per customer and per order

  • Discount codes cannot be combined with other offers

  • Discount codes cannot be exchanged for cash

  • Promotions are valid only for the period shown and while stocks last

We may withdraw or change a promotion at any time, but this will not affect orders already placed.

 

9. Placing an Order

To place an order, add items to your basket, proceed to checkout, enter your details and complete payment.

Before submitting your order, please check your order carefully, including product sizes, quantities, delivery address and contact details. You can correct any errors before you confirm your order.

When you place an order, you are making an offer to buy the products. After you've placed your order, you will receive an order confirmation email. This email confirms that we have received your order but does not mean your order has been accepted.

 

10. Acceptance of Your Order

A legally binding contract between you and Ivolantrix is formed when we dispatch your order and send you a dispatch confirmation email.

We may refuse or cancel an order before dispatch, for example if:

  • A product is out of stock or no longer available

  • There is an error in the price or product description

  • We are unable to deliver to your address

  • We are unable to verify your payment or suspect fraudulent activity

  • The order appears to be placed for resale or commercial purposes

If we cancel your order, we will let you know as soon as possible and refund any payment you have made in full.

 

11. Payment

We accept the payment methods shown at checkout. Payment is taken in full at the time you place your order.

All payments are processed securely by our third-party payment providers. We do not store your full card details on our systems.

If you choose a buy now, pay later option where offered, your agreement for that payment option is with the payment provider, and their own terms and conditions will apply.

If your payment is declined or cannot be verified, we will not process your order.

 

12. Delivery

We deliver within the United Kingdom only. Full details of our processing times, delivery times, shipping costs and what happens if a delivery is delayed, lost or damaged are set out in our Shipping Policy.

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by events outside our reasonable control.

Responsibility for the products passes to you once they have been delivered to the address you gave us, to a safe place, or to a neighbour or other person you have nominated.

Ownership of the products passes to you once we have received full payment.

 

13. Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your goods, without giving any reason.

To cancel, please email us at info@ivolantrix.com with your order number and a clear statement that you wish to cancel. You then have a further 14 days from the date you tell us to return the items.

Items must be returned unworn, unwashed and in their original condition, with all tags and packaging. If items show signs of use beyond what is needed to check them, we may reduce your refund to reflect the loss in value.

For hygiene reasons, certain items such as underwear, swimwear and earrings can only be returned if the hygiene seal or original packaging is unopened.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it.

Full details of the returns process are set out in our Refund Policy.

 

14. Refunds

If you cancel your order in line with Section 13, we will refund the price of the products and the standard delivery cost you paid, if you return the whole order.

Refunds will be made to your original payment method within 14 days of us receiving the returned items, or of you providing proof that you have sent them back, whichever is sooner.

If you chose a more expensive delivery option than our standard delivery, we will only refund the cost of standard delivery.

 

15. Faulty, Damaged or Incorrect Items

Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. Products must be of satisfactory quality, fit for purpose and as described.

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If you receive an item that is faulty, damaged or not what you ordered, please contact us at info@ivolantrix.com with your order number and photos of the issue.

Under the Consumer Rights Act 2015:

  • Within 30 days of delivery, you are entitled to a full refund for faulty items

  • After 30 days and within 6 months, we will usually offer a repair or replacement first, and if this is not possible or doesn't fix the issue, a refund

  • After 6 months, you may still have rights, but you may need to show that the fault was present at the time of delivery

Normal wear and tear, damage caused by misuse, accidents, or failure to follow care instructions are not considered faults.

 

16. Care of Your Items

Please follow the care instructions on each product's label to keep your clothing in the best condition. We are not responsible for damage caused by incorrect washing, drying, ironing or other care that does not follow the label instructions.

 

17. Intellectual Property

All content on our website, including text, product descriptions, images, photos, graphics, logos, designs and the Ivolantrix name, belongs to us or is used with the permission of the owner. It is protected by copyright, trademark and other intellectual property laws.

You may not copy, reproduce, distribute, modify or use any content from our website for commercial purposes without our prior written consent.

 

18. Reviews and User Content

If you submit reviews, comments, photos or other content to our website or social media pages, you confirm that it is your own, accurate and not offensive, unlawful or misleading.

By submitting content, you give us permission to use, display and share it on our website and marketing channels. We may remove any content at our discretion.

 

19. Our Liability to You

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious it will happen, or if both you and we knew it might happen when the contract was made.

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We supply products for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

Nothing in these terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Breach of your legal rights in relation to the products, including under the Consumer Rights Act 2015

  • Any other liability that cannot be limited or excluded by law

Subject to the above, our total liability to you for any order is limited to the total amount you paid for that order.

 

20. Events Outside Our Control

We are not responsible for any delay or failure to carry out our obligations under these terms if it is caused by an event outside our reasonable control. This includes, for example, strikes, industrial action, courier or postal delays, extreme weather, natural disasters, pandemics, power or internet failures, or actions by government authorities.

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If such an event affects your order, we will contact you as soon as possible and take steps to minimise the delay. If there is a significant delay, you may cancel your order and receive a refund for any products you have paid for but not received.

 

21. Privacy and Your Personal Data

We will only use your personal data as set out in our Privacy Policy. By using our website and placing an order, you acknowledge that we will process your data in line with that policy.

 

22. Links to Other Websites

Our website may contain links to third-party websites and social media platforms. These links are provided for your convenience only. We have no control over these websites and are not responsible for their content, privacy practices or availability.

 

23. Communications

We will usually contact you by email, using the email address you gave us when placing your order. Please make sure your email address is correct and check your spam or junk folder if you are expecting a message from us.

If you have agreed to receive marketing emails, you can unsubscribe at any time using the link in any of our emails.

 

24. Changes to These Terms

We may update these Terms & Conditions from time to time, for example to reflect changes in the law, our products or the way we run our business. The latest version will always be available on this page, with the date it was last updated.

The terms in force at the time you place your order will apply to that order.

 

25. Complaints

We hope you are happy with your order and our service. If something goes wrong or you are not satisfied, please contact us at info@ivolantrix.com with your order number and details of your complaint.

We aim to reply within 2 business days and will do our best to resolve any issue quickly and fairly.

If we cannot resolve your complaint, you may refer it to an approved alternative dispute resolution provider, or seek advice from Citizens Advice.

 

26. Other Important Terms

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens, and it will not affect your rights under these terms.

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You may not transfer your rights or obligations under these terms to another person without our written consent.

Each section of these terms operates separately. If a court or relevant authority decides that any part is unlawful, the remaining parts will continue in full force and effect.

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If we do not insist immediately that you do something you are required to do under these terms, or if we delay taking action, this does not mean that you no longer have to do it, and it will not prevent us from taking action at a later date.

These terms do not give any rights to any third party under the Contracts (Rights of Third Parties) Act 1999.

 

27. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes relating to these terms or your order will be subject to the jurisdiction of the courts of England and Wales.

If you live in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.

 

28. Contact Us

If you have any questions about these Terms & Conditions, your order or our products, please get in touch.

NA LONDON LTD, trading as Ivolantrix Flat 8, 14 Highland Road, Bromley, BR1 4AD, United Kingdom Email: info@ivolantrix.com

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