Privacy Policy

Last updated: 16 October 2026

This Privacy Policy explains how Ivolantrix collects, uses and protects your personal data when you visit ivolantrix.com or place an order with us.

Who We Are

Ivolantrix is a trading name of NA LONDON LTD, a private limited company registered in England and Wales.

Company number: 15936305 Registered office: Flat 8, 14 Highland Road, Bromley, BR1 4AD, United Kingdom Email: info@ivolantrix.com

NA LONDON LTD is the data controller for the personal data described in this policy.

What Data We Collect

When you use our website or shop with us, we may collect:

Identity and contact details, such as your name, email address, phone number, and billing and delivery addresses
Order details, such as the products you buy, order history and returns
Payment information, which is processed securely by our payment providers. We do not store your full card details.
Technical data, such as your IP address, browser type, device information and how you use our website
Marketing preferences, such as whether you have subscribed to our newsletter
Any messages you send us, for example through our contact form or by email

How We Use Your Data

We use your personal data to:

Process and deliver your orders, including payments, shipping and returns
Communicate with you about your order and respond to your questions
Send you our newsletter and offers, where you have agreed to receive them
Improve our website, products and customer experience
Prevent fraud and keep our website secure
Meet our legal and accounting obligations

Legal Basis for Processing

Under UK data protection law (UK GDPR and the Data Protection Act 2018), we rely on the following legal bases:

Contract: to process your order and provide our services
Legal obligation: to keep records for tax and accounting purposes
Legitimate interests: to run and improve our business, prevent fraud and keep our website secure
Consent: to send marketing emails and to use non-essential cookies. You can withdraw your consent at any time.

Our website uses cookies and similar technologies to make the site work, remember your preferences, analyse traffic and support advertising, including on platforms such as Facebook and Instagram. Non-essential cookies are only used with your consent, which you can manage through the cookie banner on our website or in your browser settings.

Who We Share Your Data With

We only share your data where necessary, with trusted third parties such as:

Our website and e-commerce platform provider (Wix)
Payment providers that process your payment securely
Delivery and courier companies that deliver your order
Email and marketing service providers
Analytics and advertising partners, such as Meta (Facebook and Instagram), where you have consented to cookies
Professional advisers and authorities, where required by law

We never sell your personal data.

International Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

How Long We Keep Your Data

We keep your personal data only as long as necessary for the purposes described in this policy. Order and transaction records are generally kept for six years to meet tax and accounting requirements. Marketing data is kept until you unsubscribe.

Your Rights

Under UK data protection law, you have the right to:

Access the personal data we hold about you
Ask us to correct inaccurate or incomplete data
Ask us to delete your data
Object to or restrict how we use your data
Request a copy of your data in a portable format
Withdraw your consent at any time, where we rely on consent

To exercise any of these rights, please email us at info@ivolantrix.com. We will respond within one month.

Newsletter

If you subscribe to our newsletter, we will send you updates, new arrivals and offers. You can unsubscribe at any time using the link in any of our emails.

Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. Payments on our website are encrypted and processed by secure payment providers.

Complaints

If you have concerns about how we handle your data, please contact us first at info@ivolantrix.com. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection authority, at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.

NA LONDON LTD, trading as Ivolantrix Flat 8, 14 Highland Road, Bromley, BR1 4AD, United Kingdom Email: info@ivolantrix.com